Support

How can we help?

Most connection problems on travel Wi‑Fi have a quick fix. Try the tips below, or email us — a person reads every message.

Email support

[email protected]

To help us help you faster, include:

Your device and OS version
The Waysafe app version (Settings › About)
The kind of network — hotel, airport, café, mobile data

Write to support

Common questions

Free trials, cancelling, logs, speed and which countries restrict VPNs.

Read the FAQ

Account & billing

Subscriptions are billed by Apple or Google. Cancel, change plan or ask for a refund in your store account. To restore a plan on a new device, open the app and tap Restore Purchases on the plan screen.

Delete your account →

Troubleshooting

Hotel or airport login page won’t open

Many public networks show a sign-in page first. Disconnect Waysafe, accept the network’s page, then tap connect again. Step-by-step guide.

It says “Connecting…” for a long time

Switch to Fastest, or pick a nearby country. If that doesn’t help, turn Wi‑Fi off and on, or try mobile data to check the network itself.

Everything feels slow

Choose a server closer to you — ping under 100 ms is ideal. On crowded café or hotel Wi‑Fi, the network may be the bottleneck.

A website or app blocks the connection

Some services limit VPN traffic. Try a different server in the same country, or briefly disconnect for that service if you trust the network.