This policy explains, in plain language, what Waysafe VPN collects, what it never collects, and the choices you have.
The short version
Waysafe does not keep activity logs. We don’t record the websites you visit, the content of your traffic, your DNS lookups, your real IP address, or when and to which server you connect. We keep the minimum needed to run your account and subscription.
Who we are
Waysafe VPN is operated by Alphacrypt Security Ltd (“Waysafe”, “we”). We are responsible for the personal data described here.
What we collect
We collect only:
- Account details: your email address, and a password stored as a secure hash — or an identifier from Sign in with Apple or Google.
- Subscription status: whether your plan is active and when it renews, as reported by the App Store or Google Play.
- Aggregate server load: the total number of connections on each server at a given moment, not linked to any account.
- Crash reports, if you allow them: device model, OS version and the app state at the time of the crash.
- Messages you send to support.
What we never collect
When you are connected, we do not log or store:
- Websites, apps or services you use
- The content of your traffic
- DNS queries
- Your original IP address
- Connection timestamps, session length or the server you used, linked to you
How we use information
We use your information to provide and secure the service, manage your subscription, answer support requests, and fix bugs. We do not sell personal data and we do not use it for advertising.
Payments
Purchases happen through the App Store or Google Play. They process your payment; we never receive your card details. We receive a confirmation that your subscription is active.
Who we share data with
We share data only with service providers that help us run Waysafe — for example [HOSTING PROVIDER], [EMAIL / SUPPORT PROVIDER] and [CRASH REPORTING PROVIDER] — under contracts that limit their use of it. We may disclose information if the law requires it, but we cannot hand over activity data we never collected.
How long we keep it
Account and subscription data: for as long as your account exists. Support messages: [24 months]. Crash reports: [90 days]. When you delete your account, we delete your account data within [30 days], except where the law requires us to keep a record.
Your rights
Depending on where you live — including under UK and EU data protection law, Canadian privacy law, the Australian Privacy Act and US state laws such as California’s — you may have the right to access, correct, delete or export your data, and to object to certain uses. Email [email protected] and we will respond within the time the law requires.
Deleting your account
You can delete your account in the app (Settings › Delete account) or on our Delete account page. Deleting your account does not cancel an App Store or Google Play subscription — cancel that in your store account.
Children
Waysafe is not intended for children under [13 / 16, depending on region], and we do not knowingly collect their data.
Changes to this policy
If we change this policy, we will update the date above and, for significant changes, tell you in the app before they take effect.
Contact
Questions about privacy: [email protected] · Alphacrypt Security Ltd.